Satisfaction Guaranteed

All our products are manufactured under the strictest quality control and expertise.  You would have 100% Guarantee.

At date-sound.com, we know continuous product performance is critical in addition to its authentic outlook.  All our products are under 6 months’ free warranty on manufacturing fault.  Customer is required to present the official purchase invoice for verification when service is required.

In case of any disputes, the decision of date-sound.com will be final.

Delivery

We ship worldwide.  FREE shipping is offered to deliveries across Hong Kong*.  Estimated delivery is within 3 to 7 business days.

*Non-coverage areas: Remote areas, residential areas and outlying islands (Lantau Island, Ma Wan, Cheung Chau, Discovery Bay and Lamma).  Additional handling charge is required.  Please contact us for details.

If you would like to ship overseas, please contact us to check the shipping cost to your country.

Defective Product | Warranty

date-sound.com offers 6 months official warranty. If you believe you have received a defective on arrival product, please contact us within 3 days of delivery so we can determine the problem and whether it requires an exchange or refund.

If we conclude the product is likely defective, we will ask that you return it in an unused condition and in its original packaging. Beyond three days of ‘DOA’ standard manufacturing warranties applies, 6 months from purchase day. Under normal manufacturing warranty the cost of all return shipping is sole responsibility of the customer. After we receive the item and if it’s proven to be a manufacturing fault, we will send you a replacement item (free shipping) or a refund.

*All of the above terms subject to our final decision.

Wrong Item I Damage During Transit

We make every attempt to ensure the accuracy of orders before shipping. If you receive an incorrect item or your order was damaged during shipping, we will be happy to send you a replacement. If the shipment arrives at your door with obvious shipping damage, we suggest you refuse the delivery and let us know. If you have already accepted delivery and then find shipping damage, please fill out the contact form with information about the damage, and we will get back to you via provided email or phone within 1 to 2 business days.

Note: Do not throw away any packaging materials.

If we determine the item is incorrect or was likely damaged in transit, we will ask you to return the item to us for an exchange or refund. After we have received the item and confirmed that the damage was caused during shipping, we will send you a replacement item (free shipping) or a refund.

Return Policy

Your satisfaction is very important to us.  Please contact us with any product questions so we can ensure you’re ordering the product that’s right for you. If you are unhappy with your purchase or have received a defective product, we will gladly exchange or refund your order. To qualify for an exchange or refund:

• Your purchase must have been made within the past 30 days
• You must have original shipping receipt or internet order receipt
• You must have purchased the product via the date-sound.com online store
  The product must be free of damage (unless caused by manufacturing defect or during transit)
• If returning due to dissatisfaction, all items (including packaging) must be in their original, unused condition